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Our goal is to provide an excellent service to all our customers. If, however, you are dissatisfied with any aspect of our service then please let us know immediately by sending email to [email protected].
You may also notify us by calling 0116 269 0999 or by writing to us at:
Feedback
Qdos
The Grange
Grange Avenue
Rearsby
LE7 4FY
We take all customer feedback seriously and will ensure your concerns are quickly and fairly resolved by the appropriate department. Further information regarding the notification of complaints can be found within your policy wording.
If your complaint relates to our insurance services (the sale, administration, or handling of a claim in relation to an insurance policy) and it has not been possible to resolve the matter to your satisfaction, you have the right to make an appeal to the Financial Ombudsman Service. This applies if you are insured in a business capacity and have an annual turnover of less than €2 million and fewer than ten staff. You may contact the Financial Ombudsman Service at:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123
Email: [email protected]
Website: https://www.financial-ombudsman.org.uk
The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.
Please note: The Financial Ombudsman Service can only consider complaints that relate to our insurance services. Complaints that relate to our consultancy services (general advice and consultancy, contract assessments and reviews, for example, which are not regulated by the Financial Conduct Authority) fall outside the scope, and cannot be considered by the Financial Ombudsman Service. Alternative forms of dispute resolution may be available in circumstances where it is not possible for such complaints to be resolved directly.
We are committed to handling your personal data in a way that is fair, transparent, and in accordance with the law. If you are dissatisfied with how your personal data has been handled, we want to make it as straightforward as possible for you to raise a complaint with us. This process will guide you through the steps and outline what you can expect throughout the data protection complaint process.
If you wish to make a complaint about how your data has been handled, please contact our Data Protection Officer (DPO) by:
Email: [email protected]
or
Post: For the Attention of the Data Protection Officer, Qdos, The Grange, Grange Avenue, Rearsby, Leicestershire, LE7 4FY.
When you contact us, please provide as much detail as possible about your data protection concern as this will help us to understand the issue and investigate it thoroughly. In accordance with legislative requirements your complaint will be acknowledged within 30 days of recipient and thereafter, we will aim to provide you with a response without undue delay.
Throughout the investigation, we will:
Should you remain dissatisfied with our response or feel that your complaint has not been handled properly, you are entitled to escalate the matter to the Information Commissioner’s Office (ICO), which is the UK’s independent authority for data protection and information rights. The ICO can be contacted in the following ways:
Email: [email protected]
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
For more information about the ICO and their complaints process, you can visit their website at ico.org.uk.
Ask away! One of our team will get back to you!